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Terms & Conditions

General Terms and Conditions of Business for EES Energie-Erzeugung-Systeme GmbH (in the following referred to as EES) for the Sale of Products from the EES Online Shop (GTC)

1. Scope of Application and Rejection Clause

1. The General Terms and Conditions of Business below as most recently revised at the point in time of the specific order apply solely and exclusively to any and all legal relationships established between EES and its customers via the EES Internet Shop.

2. The application of deviating general terms and conditions of business of the customer is hereby rejected.

2. Offers, Conclusion of Contract, and Order Process

1. The presentation of the merchandise on this Website does not represent a legally binding offer; it is merely an invitation to place an order unless a binding assurance is expressly stated.

2. The placement of an order by a customer is the submission of a binding offer to EES to conclude a contract with the former. EES can accept this offer by sending an E-Mail order confirmation to the customer or by delivering the ordered merchandise. The confirmation of receipt of the customer’s order by the sending of an E-Mail to the E-Mail address designated by the customer (receipt confirmation) documents the receipt of his order and does not represent the acceptance of his offer. The contract is not effectively concluded until EES sends an E-Mail order confirmation to the customer or delivers the ordered merchandise. EES archives electronically the contract text of the order. It can no longer be viewed after the order; however, the receipt confirmation contains all the details of the contract.

3. The authoritative language for the conclusion of the contact is German.

3. Performance and Delivery Obligation

1. If and when EES accepts the customer’s order, the delivery of the merchandise will be initiated immediately after receipt of the order. If the order is placed against advance payment, the merchandise will not be delivered until EES has received full payment; EES does not reserve the ordered merchandise pending receipt of the payment. If, by the time complete payment is received, the merchandise is sold out and must be reordered, EES will notify the customer immediately.

2. Compliance with a delivery date is at all times subject to delivery in due time by our own suppliers. If delivery to the customer is dependent upon delivery from a pre-supplier and if this delivery fails due to reasons for which EES is not accountable, EES is entitled to rescind the contract. The customer is not entitled to any damage compensation pursuant to such rescission.

3. The above provision applies mutatis mutandis in the event that force majeure or other events cause the delivery to become significantly more difficult or impossible and EES is not accountable for the events. Such events include, but are not limited to, fire, flooding, industrial action, operational disruptions, strike, and official orders which are unrelated to our operating risk. In the above-mentioned cases, the customer will be notified that the delivery is not possible, and any consideration which has already been submitted will be reimbursed immediately.

4. Partial deliveries are permissible unless it is evident that the customer does not have any interest in such deliveries or that such deliveries are not reasonable for him. If and when EES exercises this right, the packaging and shipping costs will be charged only once.

5. If the customer is in arrears of payment and is not a consumer, we are entitled to require payment of interest in the amount of 8 % above the respective base rate. § 288 BGB (German Civil Code) shall apply.


4. Prices and Terms and Conditions of Payment

1. The prices offered at the point in time of the offer as displayed on the Online Shop site are authoritative.

2. All the prices are final prices and include the statutory German value-added tax (currently 19%), excluding costs for shipping, for shipments within Europe.

3. EES accepts payment by credit card, prepayment and transfer. Instructions for the debiting of credit cards and prepayments will be taken into account when the invoice is issued.

4. EES retains title to the merchandise until payment has been made in full (reserved goods). The customer is not entitled to dispose of the reserved goods.l If and when EES’s retention of title to the supplied merchandise expires (e.g., owing to its combination with other products), the customer here and now assigns co-ownership to the product created by the combination to EES Energie-Erzeugung-Systeme GmbH, Daumstrasse 50, 13599 Berlin, Deutschland. In lieu of a handover, the customer will keep safe the new product created by the combination on EES’s behalf as well, free of charge.

5. Warranty

1. The customer’s warranty rights are based on general legal provisions, unless otherwise regulated in the following. The liability regulations of these GTC apply to customer’s damage compensation claims against EES.

2. The limitation period for customer’s warranty claims for consumers is 2 years for newly manufactured products and 1 year for used products. The limitation period for customer’s warranty claims for companies is 1 year for newly manufactured products and for used products.

3. The shortening of the limitation periods above does not apply to customer’s damage compensation claims based on injury to life, body, health and to damage compensation asserted on the basis of breach of cardinal contractual obligations. Cardinal contractual obligations are those obligations which must be fulfilled if the objective of the contract is to be achieved, e.g., the provider must hand the product over to the customer free of any material or legal defects and ensure that he becomes the owner. The above shortening of the limitation periods does not apply to damage compensation claims asserted on the basis of an intentional or grossly negligent breach of obligations on the part of EES, its legal representatives, or its vicarious agents. With respect to companies, the regress claim pursuant to Section 478 BGB is also excepted from the shortening of the limitation periods.

6. Liability

1. EES’s liability for loss or damage suffered by the customer because of intentional or grossly negligent conduct by EES, for injury to life, body, health, and for loss or damage according to the German Product Liability Act is unlimited in accordance with legal provisions.

2. EES’s liability pursuant to legal provisions for loss or damage caused by slight negligence is limited to loss or damage caused by the breach of cardinal contractual obligations. Cardinal contractual obligations are those which must be fulfilled if the objective of the contract is to be achieved, e.g., the provider must hand the product over to the customer free of any material or legal defects and ensure that he becomes the owner. This liability is limited to the typical loss or damage foreseeable at the time of the conclusion of the contract.

3. In other respects, customer’s damage compensation claims are excluded.

4. The above exclusion of liability also applies to the benefit of EES’s legal representatives and vicarious agents if and when the customer asserts claims against such entities.

7. Data Protection

1. Customer data is collected solely within the scope of the processing of the contract. Legal provisions, in particular the German Telemedia Act (TMG) and the German Federal Data Protection Act (BDSG), are observed. The customer’s master and utilization data are collected, processed, or used solely to the extent required for the processing of the contractual relationship.

2. The customer’s data are not used for marketing, market research, or opinion survey purposes without the customer’s consent.

3. Customers can find additional information about the type, scope, location, and purpose of the collection, processing, and utilization of the personal data required for the execution of orders in the data protection statement.

8. Prohibition of Assignments and Pledging

The assignment or pledging of the customer’s claims or rights against EES without EES’s consent is prohibited unless the customer can prove a legitimate interest in the assignment or pledging.

9. Offset and Retention

The customer has a right to offset claims solely if his claim being offset has been finally determined by a court of law or is undisputed. The customer may exercise a retention right solely if the claims arise from the same contractual relationship.

10. Proper Law and Venue

1. Proper law governing the contractual relationships between EES and the customer is the law of Germany. The mandatory consumer protection laws of the country in which the customer has his regular domicile are excepted from this stipulation of proper law. The application of the UN CISG is excluded.

2. Venue for any and all disputes arising from the contractual relationship between the customer and EES is EES’s registered office to the extent that the customer is a merchant, a legal entity under public law, or a special fund under public law.

11. Severance

If any provision of these General Terms and Conditions of Business should be invalid, the other Terms and Conditions shall not be affected

12. Miscellaneous

As far as the English and the German version of these terms diverge, the German version shall be decisive.

Effective: November 2011

​Terms & Conditions

Privacy Policy

In the following, we would like to inform you that personal data is enquired and will be stored electronically. Your customer data will be stored and processed accordingly to the regulations of the Federal Privacy Act (BDG) and the Telemedia Act (TMG). Your personal information is collected only for specified, explicit and legitimate purposes and not kept longer than necessary.

1. Elicitation and processing of data

The visit of our website is possible without having to make any information about yourself. We store only access data without personal references, such as the browser type / -version, operating system, referrer URL (previously visited site), Host name of accessing computer (IP address) and time of request. This data is used solely to improve our offers and allows us no conclusion on your person. Personal data will only be collected if you submit it voluntarily in the context of your order. We use this from your provided information, without any further expressed permission, solely for the processing and execution of your order. With completion of the contract and full payment your data is locked for further use, and after a deadline set by trade law obligations, deleted unless you have expressly consented to the further use of your data.

2. Disclosure of personal data to third parties

Your personal data is transferred or otherwise forwarded to third parties only if it serves the purpose of the contract – in particular if the transmission of order data to suppliers – is required, or it is needed for billing purposes or if you have previously consented. In these cases, the amount of information sent is limited to the necessary minimum. You have the right to revoke your consent to disclosure of personal data at any time with future effect. Disclosure to other persons will only be provided if a legal obligation exists. This applies for example to authorities. Under any case, we will not give your personal data to third parties for commercial or non-commercial purposes.

3. Cookies

On our website, we use “cookies” in several places. Cookies are small text files that are stored by your browser on your computer. They serve the purpose to make our service more user-friendly, effective and safe. Most of the cookies we use are so-called “session cookies”. These will be deleted automatically after your visit to our website. Other cookies remain on your hard drive and allow us to offer certain user-friendly services, such as greeting you with your username, access to certain customer segments without re-entering a password or the prefill out of forms. These cookies do not harm your computer and contain no viruses. If you wish not to receive cookies, you can prevent this by changing the settings of your internet browser.

4. Credit Check

If we ought to pay in advance, we will, if necessary to hedge our risks do a credit check on the basis of mathematical-statistical methods for example at SCHUFA Holding AG, Kormoranweg 5, 65200 Wiesbaden, where we respect the fact that your right to protection are met according to legal regulations

5. Revocation of Consent

Please note that your consent can be revoked at any time.

6. Right of Access and Deletion

You always have a right to free information, correction, blocking and deletion of your stored data. Please contact us or send us your request by mail, e-mail or fax. The deletion of stored personal data if you withdraw your consent to storage, if their knowledge to fulfil the intended purpose of the saving is no longer required or when their storage is inadmissible for other legal reasons. The responsible party for data collection is:


EES Energie-Erzeugung-Systeme GmbH
​Gartenfelder Straße 15, 29-37
13599 Berlin

Tel.: +49 30 209 94940


Privacy Policy

Imprint / Provider identification according to §5 TMG

Service provider

EES Energie-Erzeugung-Systeme GmbH


Gartenfelder Straße 15, 29-37
13599 Berlin

Phone: +49 30 20994940
Phone: +49 176 55562164


CEO: Avramenko, Alexander

Trade register number: HRB102147

Trade register: AG Berlin-Charlottenburg

VAT identification number: DE248647014


Legal information

Legal Disclaimer:

This website is operated by the EES Energie-Erzeugung-Systeme GmbH.

All the information embodied on this website were carefully researched, tested and recorded by the EES Energie-Erzeugung-Systeme GmbH. They are provided solely for information. The EES Energie-Erzeugung-Systeme GmbH can not be held liable for accuracy, completeness and timeliness unless there is intent or an act of gross negligence.

The EES Energie-Erzeugung-Systeme GmbH reserves the right to amend or supplement the information provided. The EES Energie-Erzeugung-Systeme GmbH Websites’ content and structure are protected by copyright. Reproduction of content and data, including the use of texts, text parts and/or images, requires the prior consent of EES Energie-Erzeugung-Systeme GmbH.


Third-party websites, to which the EES Energie-Erzeugung-Systeme GmbH references via hyperlinks, are the supplier responsibility. The EES Energie-Erzeugung-Systeme GmbH is not responsible for the content of such third parties.

Furthermore, the site of the EES Energie-Erzeugung-Systeme GmbH can be linked in without the knowledge of EES Energie-Erzeugung-Systeme GmbH from another site via a hyperlink. In such a case the EES Energie-Erzeugung-Systeme GmbH assumes no responsibility for presentation, content and/or any connection to the EES Energie-Erzeugung-Systeme GmbH on third party websites.

Legal information

Shipping Methods

Pricing table for shipping. (September 2023)


All prices are exclusive of VAT.

A crack on a JA300 pump (long front suction pump)

All pumps over 30kg are shipped on a pallet to ensure their safety.
The pump casing is made of cast iron, which is a brittle material. We therefore send these pumps on a pallet, where it is guaranteed that they can be moved with special shipping equipment and not be moved manually to ensure your pump is not damaged during shipping.

A crack on a JA300 pump (long front suction pump). 

With standard non-pallet shipping, we had the following problems: 
The motor fan shield is tightly seated and can be easily dislodged by blows to the rear. Therefore, often all pumps packed without the space behind the motor fan guard have the motor fan guard displaced. 
A pump with a misaligned shroud.
Broken motor cooling fan blades. 

With standard shipping, it is impossible to ensure the logistics company does not damage the pump by turning it around in the box. We had cases where the pump was flipped several times around its axis, thrown on its side or upside down during the delivery process. As a result, the electrical box of the pump is damaged, resulting in customer complaints. 

Therefore, pumps are opened and packed properly to protect the fan screen and electrical box from damage.

For pumps less than 30kg, we open and pack each pump with protective packaging, ensuring the pump does not shift during moving. This is especially important so that the protective fan shroud does not shift.

Customers from any part of the world are welcome to arrange their shipping from our Berlin warehouse, and we will provide all necessary documents for customs and hand over the product to the courier.

Example of pump despatch

List of EU countries to which we deliver.

  • Austria

  • Belgium

  • Bulgaria

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Great Britain

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • Switzerland

Shipping Methods
Right of Revocation

Right of Revocation

1. If the customer is a consumer, he has a 14-day right of revocation period.

Information Regarding Revocation

Right of Revocation

You may revoke your contract declaration without giving any reasons by sending us a written message (e.g., letter, fax, E-Mail) within 14 days or — if the merchandise has been handed over to you before the expiration of this period — by returning the merchandise. The period begins upon receipt of this information in written form, but not, however, before receipt of the merchandise by the recipient (in the case of repeated delivery of identical merchandise, not before receipt of the first partial delivery) and not before fulfillment of our information obligation pursuant to Article 246, Section 2 in conjunction with Section 1 (1) and (2) EGBGB (German Introductory Act German Civil Code) and our obligations pursuant to Section 312e (1) sentence 1 BGB (German Civil Code) in conjunction with Article 246, Section 3 EGBGB. The dispatch of the revocation notice or of the product in due time suffices as compliance with the revocation period.

Send the revocation notice to:

EES Energie-Erzeugung-Systeme GmbH
​​Gartenfelder Straße 15, 29-37
13599 Berlin
Fax: +49 30 33775943-59

Consequences of Revocation

If the revocation is effective, the performances of both parties must be returned and any benefits received from their use (e.g., interest) must be surrendered. If you are unable to return to us, in whole or in part, the performance you have received, or if you can return it only in worsened condition, you must possibly pay us compensation for the lost value. When products have been handed over, the above provision does not apply if the worsening of the product is solely a consequence of its inspection such as would be possible for you in a physical store. You can otherwise avoid the obligation to compensate for the value lost through the proper use of the product by not using the product as if it were your property and by desisting from any and all actions which would lower its value.

Return products, which can be sent as a parcel to the following address at our risk.

EES Energie-Erzeugung-Systeme GmbH
​​Gartenfelder Straße 15, 29-37
13599 Berlin
Tel.: +49 30 33775943-0
Fax: +49 30 33775943-59

You must bear the costs of the return if the delivered merchandise corresponds to the ordered merchandise and if the price of the products being returned is not in excess of €40, or, if the price is higher, you had not yet paid the consideration or a contractually agreed partial payment at the point in time of the revocation. Otherwise, the return is free of charge for you. Products which cannot be shipped as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you upon dispatch of the revocation declaration or of the product and for us upon their receipt.

EES Energie-Erzeugung-Systeme GmbH
​​Gartenfelder Straße 15, 29-37
13599 Berlin
Tel.: +49 30 33775943-0
Fax: +49 30 33775943-59

2. If the customer exercises his legal right of revocation (see Information Regarding Revocation), he must bear the costs of the return if the delivered merchandise corresponds to the ordered merchandise and if the price of the products being returned is not in excess of €40, or, if the price is higher, the customer had not yet paid the consideration or a contractually agreed partial payment at the point in time of the revocation. Otherwise, the return is free of charge for the customer.

3. As far as the English and the German version of these terms diverge, the German version shall be decisive.

Right of Revocation
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